09 April, 2009
Telephone Conversation
(phone ringing)
JP: Hello?
Caller: Hello, this is Keiko Suzuki from the Tenma branch, district 2 of Mitsubishi Tokyo UFJ Bank. Today we were lucky enough to have the distinguished client (you) come to our branch and open an account with us.
JP: Oh, yes.
Caller: (voice starting to tremble) I am very, very sorry, but the Visa card which you applied for...
JP: Yes?
Caller: I am so sorry but the 500Yen ($5) gift shopping mall voucher, which we give to all our customers, for signing up to the Visa card...
JP: Yes?
Caller: I am very, very sorry, but the gift voucher, which comes in a blue envelope...
JP: Sorry, I don't remember receiving any blue envelope.
Caller: Oh, I see. We give customers a 500Yen gift voucher, in a blue envelope.
JP: I can't remember - I don't have it with me - the booklet and stuff you gave me.
Caller: Oh, exactly! I am so, so sorry, but the 500Yen gift voucher, well (almost crying), I am so, so, very sorry, but I am not sure that we gave you the blue envelope.
JP: Oh. Well, you know, I could just pick it up tomorrow. Its not that big a deal.
Caller: (audibly relieved) I am so, so sorry.
JP: Really, even if I didn't pick it up it wouldn't be such a big deal.
Caller: (more relieved) I really am so sorry.
JP: But the Visa card application is OK?
Caller: Yes, that is fine. I really am very sorry about this. If it would not terribly bother you, would you mind if we sent you the gift voucher by post?
JP: OK, thank you.
Caller: (relieved) Thank you so much!
JP: Thank you.
Caller: Thank you so much!
JP: Thank you.
Caller: Thank you!
JP: OK, bye!
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